+49 69 94 99 30
info@hotel-am-zoo-com

From A To Z

ONLINE BOOKING

USEFUL INFORMATIONS

Our Hotel from A to Z

In order to provide you with useful informations about our services and Frankfurt before your arrival, we have listed them here. If you have any questions, please contact our reception.

Allergy rooms are available.

The rooms are available for you from 15.00. Please use our eCOUNTER at the main entrance from 11.00 pm. Here you can check in with us digitally without any problems even after 11.00 pm. The 11-language touchscreen system has voice control and is designed for credit card payments.

The nearest ATM is located about 150 meters from the hotel.

You find it 400 m from the hotel.

Please find our vending machine with cold beverages in the lobby.

Breakfast possible: Monday to Saturday from 06.30 am until 10.00 am, Sunday from 07.00 am until 10.30 am (for the current rates please contact the reception).

Please vacate the rooms by 11.00 am.

We accept all major credit cards.

In case of emergency, please contact the reception (extension: 900).

Early check in is possible (for the current rates please contact the reception).

Our reception is staffed until 23:00. Please use our eCOUNTER at the main entrance from 23:00. Here you can check in with us digitally without any problems even after 23:00. The 11-language touch screen system has voice control and is designed for credit card payments.

How to check in? YouTube-Video

Video

Please contact the reception (extension tel.: 900).

The exchange office is at the main station.

Extra bed available on request. Please contact the reception (extension tel.: 900).


Airport map Frankfurt am Main: © Fraport AG – Frankfurt Airport Services Worldwide

  • Free travel on public transport in the urban area including airport
  • 50% discount in 28 museums of Frankfurt, Zoo and Palm Garden
  • 20% discount on public sight seeing walking tours and bus tours
  • Further discounts …

With the Frankfurt Card you also get a 20% discount on the entrance fee to the Rebstockbad, Titus Therme and Brentanobad. You will find saunas in the Rebstockbad and in the Titus Therme. The Titus Therme also offers a fitness center.

Individual tickets (1-day ticket 2-day ticket) and group tickets (available for max. 5 persons)
(For the cards and rates please contact the front desk)

  • Free travel on public transport in the urban area including airport
  • Valid for two consecutive days

2-day ticket available
(For the cards and rates please contact the front desk)

Group rates on request. Please contact us.

Hair dryer available on request. Please contact the reception (extension tel.: 900).

Wi-Fi is free of charge on the entire hotel area. In the lobby you will also find a computer that allows you to surf for free.

Late check out until 01.00 pm: possible (for the current rates please contact the reception). Longer only on availability and after agreement with the front desk.

Please contact the front desk for a laundry bag to obtain. Dry-cleaning: about 24 hours. Laundry service: about 12 hours.

You can reach the trade fair in about 15 minutes by subway and S-Bahn. Go to the subway station “Zoo” in front of our building and take the subway U6 or U7 in the direction of “Hausen” or “Heerstraße”. You can get tickets at the turquoise ticket machine in the station. Go to the next station “Konstablerwache” and get on an S-Bahn line S 3, S 4, S 5 or S 6. These lines will take you directly to the exhibition center.

Locked parking lot. Unfortunately, reservation of parking spaces is not possible (for the current prices please contact the reception).

Dogs allowed on request. Please contact our reception.

Please dial „0“ for an outside call. To contact the reception dial 900.

Main building

Room Phone Room Phone Room Phone Room Phone Room Phone Room Phone Room Phone
10 110 11 111 12 112 14 114 15 115 16 116 17 117
18 118 19 119 19A 109 20 120 21 121 22 122 23 123
24 124 25 125 26 126 27 127 28 128 29 129 30 130
31 131 32 132 33 133 34 134 35 135 36 136 37 137
38 138 39 139 40 140 41 141 42 142 43 143 44 144
45 145 46 146 47 147 48 148 49 149 51 151 53 153
54 154 55 155


Adjoining building

Room Phone Room Phone Room Phone Room Phone Room Phone Room Phone Room Phone
101 101 102 102 103 103 104 104 105 105 106 106 107 107
201 201 202 202 203 203 204 204 205 205 206 206 207 207
301 301 302 302 303 303 304 304 305 305 306 306 307 307
401 401 402 402 403 403 404 404 405 405 406 406 407 407
501 501 502 502 503 503 504 504 505 505 506 5065 507 507

Please contact the front desk (dial 900).

Our restaurant is currently closed.

App for smartphones (iPhone and Android) – timetable information, car sharing, bike rental, cab reservation and buy train tickets (Only available in the german language).

iPhone
Android

Monday to Friday from 08.00 am until 02.00 pm.

The „Zeil“ is 800 m from the hotel.

If you want a guided tour of the city, please contact the reception (extension tel: 900).

Our hotel is a non-smoking hotel. In case of violation of the smoking ban, an additional cleaning fee will be charged (please contact the reception for the current prices).

The subway station is in front of the hotel. You may obtain subway maps at the reception,


Liniennetzplan Frankfurt am Main 2022: © traffiQ – Lokale Nahverkehrsgesellschaft

A taxi rank is right outside the hotel.

For private travellers per person and per night (the current prices you can check at the reception).

TV programs

Channel Station Language
1 ARD DE
2 ZDF DE
3 BR3 DE
4 SAT 1 DE
5 RTL DE
6 RTL II DE
7 Pro7 DE
8 3Sat DE
9 Viva DE
10 DSF DE
11 Eurosport DE
12 Das Vierte DE
13 Welt DE
14 CNN EN
15 HR3 DE
16 BW DE

Radio programs

Channel Language
1000 – 1067 DE

W-LAN is free of charge on the entire hotel area (choose WLAN „HAZ Premium“).

With the Frankfurt Card you get a 20% discount on the entrance fee. You will find saunas in the “Rebstockbad” and in the “Titus Therme”. The “Titus Therme” also offers a fitness center.

ONLINE BOOKING
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